Privacy Policy

When you use this website, various types of information, including your personal data, may be accessible, or collected for specific purposes by SARL HOTEL DE LA VALLEE and third parties that provide it with services for statistics on the use of the site.

The entity responsible for data processing in connection with the use of this website is as follows:
SARL HOTEL LA VALLEE, 28 rue des Pyrenees, 65 100 Lourdes;


WHAT ARE THE REASONS WE NEED TO USE YOUR PERSONAL DATA?


We mainly need your personal data to process and confirm your reservations in our hotels.

In addition, we will also be able to use your data:

to administer your account on our website, if you have created one; for marketing purposes and to send you information documents and offers. You can unsubscribe easily on simple request "unsubscription" mail contact@lavallee-lourdes.com

to contact you if necessary (for example to answer your requests regarding reservations)

to improve our services and offer you the best possible user experience

to fulfill our legal obligations, including to comply with applicable laws and regulations, to respond to legitimate requests from law enforcement authorities, etc.

In any case, we are committed to ensuring that the information we collect and use is appropriate for these purposes and does not constitute an invasion of your privacy.


WHAT INFORMATION DO WE COLLECT?


Your e-mail address, as well as other information about you (eg username, name, place of residence, telephone number, etc.) that you must enter or choose to communicate to us during the procedure if you decide to register on our website Information obtained through the use of cookies (see below).

Any information about you that you decide to communicate to us by phone or in an e-mail that you send us. Your IP address, as well as information about your browser, operating system, or the type of mobile or mobile device you use to access the Hotel de la Vallée website.


COOKIES


Our website uses "cookies". They are intended to enhance the usability, efficiency and security of our service. A "cookie" is a small text file that is saved by your browser and stored on your device.

The use of cookies allows us to improve your user experience by allowing the website to "recognize" you, whether during your visit or during your subsequent visits.

Most web browsers accept cookies. You can set your browser to refuse or limit the use of cookies. Of the cookies we use, some are "session cookies" and are automatically deleted after your visit. You can delete all cookies that are already on your computer and you can configure most browsers to prevent cookies from being saved. However, if you do, you may have to manually change some of your preferences each time you visit a site and some services and features do not work.


WILL WE TRANSMIT YOUR PERSONAL DATA TO THIRD PARTIES?


We may be required to share your personal data with some of our service providers as part of our interactions with you. Any third parties to whom we may transmit your data are required to guarantee the security of your information and to use it only for the purposes of performing the service they provide to you on our behalf.


DURING HOW LONG WE KEEP YOUR PERSONAL DATA?


We only keep your personal data until the specific purpose for which it was obtained is reached or as long as the law requires us to keep it. As soon as the specific purpose ceases to exist, your personal data will be deleted.


HOW DO WE PROTECT YOUR DATA?


We apply appropriate legal, technical, and organizational measures to protect your personal data from accidental, unintentional, or intentional manipulation, loss, destruction, or access by unauthorized persons.


YOUR RIGHTS


At any time while we are in possession of your personal data, you will have the following rights:

Right of access - you are entitled to request a copy of the information we hold about you.

Right of Correction - You are entitled to correct any data that we hold about you that is inaccurate or incomplete.

Droit à l'oubli – dans certaines circonstances, vous pouvez demander à ce que les données que nous détenons à votre sujet soient effacées de nos registres.

Right to be forgotten - in certain circumstances, you may request that the data we hold about you be deleted from our records.

Right to Limit Processing - Subject to certain conditions, you are entitled to limit the processing of your data.

Right to portability - you are entitled to transfer the data we hold about you to another organization.

Right to oppose automated processing, including profiling - you are also entitled not to suffer the legal effects of automated processing or profiling.

Right to object - you have the right to object to certain types of treatment, including direct marketing.


CONTACT


For any legitimate request concerning data protection, please do not hesitate to contact our data protection officer, Xavier Carnino, by sending an e-mail to contact@lavallee-lourdes.com